Refund policy

At FINDHERLACE, we strive to provide the best products and services to our customers. Due to the nature of our products, we do not accept returns or exchanges on purchases once they are made. Please review the following important details regarding our no return policy:

  1. Final Sale: All products/services are considered final sale upon purchase. This includes, but is not limited to items that are customized, perishable, digital downloads, or items marked as "sale" or "clearance."

  2. Defective or Damaged Items: If you receive a product that is defective or damaged upon delivery, please contact us within 5 days of receipt. We may offer a replacement, exchange, or refund at our discretion, based on the nature of the issue.

  3. Incorrect Orders: In the event of a mistake on our part (e.g., incorrect items, wrong size), we will work to resolve the issue promptly. You must notify us within 5 days of receiving the incorrect item for us to investigate and take corrective action.

  4. Customer Satisfaction: While we do not accept returns, we are committed to ensuring your satisfaction. If you have any questions or concerns regarding your purchase, please reach out to our customer service team at findherlace@gmail.com. We are happy to assist with product information, sizing advice, and other inquiries before you make a purchase.

  5. Exceptions: In certain circumstances (e.g., statutory rights, faulty goods), exceptions to this no return policy may apply. Please check your local consumer rights for more information.

  6. Change of Mind: We do not accept returns or exchanges for change of mind or buyer's remorse. Please ensure that you review product details carefully before making your purchase.

By completing a purchase with FINDHERLACE, you acknowledge and agree to the terms of this No Return Policy.